Sales: 1-888-742-7530
Support: 1-888-818-6842

FAQ

General FAQ

What Questions Should I Ask Before Moving My Office to The Cloud?

Q. What Devices Are Supported?

A. Windows PCs & Devicesq1

Apple IOS

MAC OSX

Android Devices

Q. Is My Data Backed-Up?

A.  Yes. All User Data Is Backed Up At Two Different Locations Daily.  q3-backed-up-data

Q. Where Do My Print Jobs Print?

A.  To Your Local or Network Printer.  q5-local-printer

Q. In What Environment Do I Access My Cloud Desktop?

A.  Citrix Receiver  q7-citrix-receiver

 

What Software Is Used To Backup The Data?

We Use Veeam Backup To Backup The Data.q3-backed-up-data

 

.

 

Q. What Application Can I Have Uploaded To The Cloud?

A.  Any Currently Supported Windows Based Application.  q2-cloud-apps

Q. How Much Storage Is Available If I Have A Complete Cloud Solution?

A.  10 GB of Space Per User.  q4-10-GB-of-data

Q. In What Environment Are My Software Application Hosted?

A.  Windows Server  q6-windows-server

Q. Is My Data Secure?

A.  Please Review Our Compu Cloud DataCenter Security  Documentq8-secure-data

 

Q. IF I Decided To Switch To Your Cloud Solution, What Is My Commitment?

We Offer A 100% Money Back Guarantee Within The First 30 Days

After Which You Can Cancel Anytime Without Penalty

You Current Data Will Be Returned To You Immediately  ts-q5-money-back-guarantee

Timeslips FAQs

Q. Is Timeslips Consulting Free While I Am Hosted On The Cloud?

A.  No. Training & Consulting Is Charged In 15 Minute Increments At $50.00 Per Quarter Hour.  ts-q1-consulting

Q. What Happens If My Timeslips Data Needs Repair In The Cloud?

A.  Data Repair, When Possible, Will Be Performed At No Charge For Sage Support Versions of Timeslips

Currently 2013 thru 2015

Non-Supported Versions May Be Repaired For A Fee  ts-q3-data-repair

Q. If I Decided To Switch To Your Cloud Solution, What Is My Commitment?

A.  We Offer A 100% Money Back Guarantee Within The First 30 Days

After Which You Can Cancel Anytime Without Penalty

You Current Data Will Be Returned To You Immediately  ts-q5-money-back-guarantee

.

 

Q. Which Timeslips Versions Will Upload To The Cloud?

A.  We Will Attempt To Install Any Previous Version of Timeslips?  sage-timeslips-in-cloud

Q. How Much Storage Is Available If I Host Just Timeslips In The Cloud?

A.  2 GB of Space Per User  ts-q4-2-gb